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Members of the platform have expressed outrage following a change that caused items being listed as the wrong size.

The second-hand shopping app has altered its sizing categories for women's and children's garments without notifying all shoppers about the modification.

Digital Channels Response

Numerous buyers and vendors are posting online claiming that product pages now present a modified sizing category versus the original listing as a result of the reclassification.

The company said the updated approach better aligns with similar services.

It has advised users to review their products and update the measurements by hand where appropriate, resulting in member annoyance.

Sizing System Modifications

Before the change, the sizing featured a single numeric size and a letter, such as S/8 or M/10.

The new system has a letter with a size spectrum like S/UK 8-10.

For certain items, the size labels have been reassigned - like an L measurement was formerly size 12 but is now a UK 16-18.

Member Experiences

Frankie Bridger, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".

"Few clothing companies classify XL as 20-22," the way the service now categorizes.

Stephanie Gallen, based in Glasgow, stated items she posted featuring size 14 markings were appearing on the platform as measurements 20-22.

"If anyone [who is] size 20-22 buys them they're going to be very disappointed," she stated.

Required Changes

Charlotte Lunn, from Derby, said she had been left angered due to the update requiring manual adjustment the sizes on "every single listing".

"Personally, this is quite irritating, since I have chronic health issues and platform income has been essential after experiencing income reduction," she stated.

Platform Context

The platform boasts over 100 million shoppers, with 18 million British users.

It has emerged as a preferred choice compared to resale services such as eBay and Depop.

This represents another occasion when a surprising modification within the service has received backlash: earlier, the service retracted a modification concerning shipment methods after backlash from users.